/* Helpdesk — canlı, rəngli dizayn sistemi */
:root{
  --bg:#F4F3FA; --card:#FFFFFF; --ink:#1C1745; --ink-2:#2B2560; --text:#1C1745; --muted:#6A6688; --faint:#9A97B3;
  --line:#E4E1F0; --line-2:#EEECF6;
  --primary:#5B3DF5; --primary-d:#4A2EE0; --primary-soft:#EEEAFF;
  --c1:#FF6B4A; --c2:#FFAA1F; --c3:#16B98A; --c4:#2F8CFF; --c5:#8B5CF6; --c6:#F04E98; --c7:#11B5C9; --c8:#6B7489;
  --s-new:#D98300; --s-new-bg:#FFF3DC;
  --s-open:#1F6FE0; --s-open-bg:#E6F0FF;
  --s-waiting:#7444E8; --s-waiting-bg:#F0E9FF;
  --s-resolved:#0E9A72; --s-resolved-bg:#DDF7EE;
  --s-closed:#6B7489; --s-closed-bg:#EEEFF4;
  --danger:#E0384F; --danger-bg:#FFE8EC;
  --r-s:10px; --r:14px; --r-l:20px;
  --shadow:0 1px 2px rgba(28,23,69,.06),0 8px 24px -12px rgba(28,23,69,.18);
  --font:"Segoe UI Variable Text","Segoe UI",-apple-system,BlinkMacSystemFont,"SF Pro Text",system-ui,Arial,sans-serif;
  --font-d:"Segoe UI Variable Display","Segoe UI",-apple-system,BlinkMacSystemFont,"SF Pro Display",system-ui,Arial,sans-serif;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--text);font:15px/1.55 var(--font)}
a{color:var(--primary)}
h1,h2,h3{font-family:var(--font-d);line-height:1.15;margin:0;color:var(--ink)}
h1{font-size:34px;font-weight:750;letter-spacing:-.02em}
h2{font-size:21px;font-weight:700;letter-spacing:-.01em}
h3{font-size:16px;font-weight:680}
p{margin:0}
code{font:13px ui-monospace,Menlo,Consolas,monospace;background:var(--line-2);padding:1px 6px;border-radius:6px}
.muted{color:var(--muted)} .faint{color:var(--faint)} .small{font-size:13px}
.table,.num,.msg-h .t,.no,.ticket-no{font-variant-numeric:tabular-nums}
:focus-visible{outline:3px solid #A89BFF;outline-offset:2px;border-radius:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.ico{width:20px;height:20px;flex:none;stroke:currentColor;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}

/* ---------- top bar ---------- */
.bar{background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:30}
.bar-in{max-width:1180px;margin:0 auto;padding:0 24px;height:64px;display:flex;align-items:center;gap:22px}
.brand{display:flex;align-items:center;gap:10px;color:var(--ink);text-decoration:none;font:750 17px var(--font-d);letter-spacing:-.01em;white-space:nowrap}
.brand-mark{width:34px;height:34px;border-radius:11px;display:grid;place-items:center;flex:none;
  background:conic-gradient(from 200deg,var(--c1),var(--c2),var(--c3),var(--c4),var(--c5),var(--c6),var(--c1));}
.brand-mark span{width:18px;height:18px;border-radius:6px;background:#fff;display:block}
.nav{display:flex;gap:4px;flex:1}
.nav a{color:var(--muted);text-decoration:none;padding:8px 14px;border-radius:999px;font-weight:600;font-size:14px;display:flex;align-items:center;gap:8px}
.nav a:hover{color:var(--ink);background:var(--bg)}
.nav a.on{color:var(--primary);background:var(--primary-soft)}
.bar .right{margin-left:auto;display:flex;align-items:center;gap:12px;font-size:14px;color:var(--muted)}
.bar .right a,.bar .right button{color:var(--muted);text-decoration:none;background:none;border:0;font:600 14px var(--font);cursor:pointer;padding:6px 0}
.bar .right a:hover,.bar .right button:hover{color:var(--ink)}
.me{display:flex;align-items:center;gap:10px;padding:4px 6px 4px 4px;border-radius:999px;background:var(--bg)}
.me b{font-size:14px;color:var(--ink);white-space:nowrap}
.me form{display:flex}
.me button{padding:4px 10px!important;border-radius:999px}

.wrap{max-width:1180px;margin:0 auto;padding:32px 24px 72px}
.narrow{max-width:980px}

/* ---------- buttons & inputs ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;height:42px;padding:0 20px;border-radius:999px;border:1px solid transparent;
  background:var(--primary);color:#fff;font:650 14px var(--font);cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s,transform .1s}
.btn:hover{background:var(--primary-d)}
.btn:active{transform:translateY(1px)}
.btn.big{height:52px;padding:0 30px;font-size:16px}
.btn.ghost{background:#fff;color:var(--ink);border-color:var(--line)}
.btn.ghost:hover{background:var(--bg)}
.btn.soft{background:var(--primary-soft);color:var(--primary)}
.btn.soft:hover{background:#E2DBFF}
.btn.danger{background:#fff;color:var(--danger);border-color:#F6C6CF}
.btn.danger:hover{background:var(--danger-bg)}
.btn.sm{height:34px;padding:0 14px;font-size:13px}
.btn[disabled]{opacity:.6;cursor:wait}
label.f,.f{display:block;font-size:13px;font-weight:650;color:var(--ink);margin:0 0 7px}
.f .opt{font-weight:400;color:var(--faint)}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=search],input[type=url],select,textarea{
  width:100%;height:46px;padding:0 14px;border:1.5px solid var(--line);border-radius:12px;background:#fff;color:var(--text);font:15px var(--font);transition:border-color .15s,box-shadow .15s}
textarea{height:auto;min-height:120px;padding:12px 14px;resize:vertical;line-height:1.55}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 4px var(--primary-soft)}
input::placeholder,textarea::placeholder{color:var(--faint)}
.field{margin-bottom:20px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.row3{display:grid;grid-template-columns:2fr 1fr 1fr;gap:16px}
.check{display:flex;gap:10px;align-items:flex-start;font-size:14px;margin:8px 0;cursor:pointer}
.check input{margin-top:3px;width:17px;height:17px;accent-color:var(--primary)}
.linkbtn{background:none;border:0;color:var(--primary);font:650 13px var(--font);cursor:pointer;padding:4px}

.flash{padding:12px 16px;border-radius:12px;margin-bottom:20px;font-size:14px;font-weight:500}
.flash.ok{background:var(--s-resolved-bg);color:#0B6B50}
.flash.error{background:var(--danger-bg);color:#A3192C}

/* ---------- PORTAL: hero ---------- */
.hero{padding:22px 0 26px;display:flex;align-items:flex-end;justify-content:space-between;gap:20px;flex-wrap:wrap}
.hero .hi{font-size:16px;font-weight:650;color:var(--primary);margin-bottom:8px}
.hero h1{font-size:40px}
.hero p{color:var(--muted);margin-top:10px;font-size:16px;max-width:560px}

/* category tiles */
.tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:26px}
.tile{--c:var(--c8);position:relative;display:flex;flex-direction:column;align-items:flex-start;gap:14px;padding:18px;border-radius:var(--r-l);
  background:#fff;border:2px solid transparent;cursor:pointer;text-align:left;font:650 15px var(--font);color:var(--ink);box-shadow:var(--shadow);
  transition:transform .15s,border-color .15s,background .15s}
.tile:hover{transform:translateY(-2px);border-color:color-mix(in srgb,var(--c) 35%,transparent)}
.tile .chip{width:46px;height:46px;border-radius:14px;display:grid;place-items:center;color:var(--c);background:color-mix(in srgb,var(--c) 14%,#fff)}
.tile .chip .ico{width:24px;height:24px}
.tile input{position:absolute;opacity:0;pointer-events:none}
.tile:has(input:checked){background:var(--c);color:#fff;border-color:var(--c);transform:translateY(-2px)}
.tile:has(input:checked) .chip{background:rgba(255,255,255,.22);color:#fff}
.tile:has(input:focus-visible){outline:3px solid #A89BFF;outline-offset:2px}
.tile .tick{position:absolute;top:14px;right:14px;width:24px;height:24px;border-radius:50%;background:#fff;color:var(--c);display:none;place-items:center}
.tile:has(input:checked) .tick{display:grid}
.tile .tick .ico{width:15px;height:15px;stroke-width:3}

.layout{display:grid;grid-template-columns:1fr 330px;gap:24px;align-items:start}
.card{background:var(--card);border-radius:var(--r-l);box-shadow:var(--shadow);padding:28px}
.card h2{margin-bottom:4px}
.card .lead{color:var(--muted);font-size:14px;margin-bottom:22px}
.step-h{display:flex;align-items:center;gap:12px;margin-bottom:20px}
.step-h .chip{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;color:#fff;flex:none}

/* urgency chips */
.urg{display:flex;gap:8px;flex-wrap:wrap}
.urg label{position:relative;cursor:pointer}
.urg input{position:absolute;opacity:0;pointer-events:none}
.urg span{display:inline-flex;align-items:center;gap:8px;height:40px;padding:0 16px;border-radius:999px;border:1.5px solid var(--line);font-weight:600;font-size:14px;color:var(--muted);background:#fff}
.urg span::before{content:"";width:9px;height:9px;border-radius:50%;background:var(--dot)}
.urg input:checked+span{border-color:var(--dot);color:var(--ink);background:color-mix(in srgb,var(--dot) 12%,#fff)}
.urg input:focus-visible+span{outline:3px solid #A89BFF;outline-offset:2px}

/* combobox */
.combo{position:relative}
.combo-list{position:absolute;z-index:20;left:0;right:0;top:52px;background:#fff;border:1px solid var(--line);border-radius:14px;
  box-shadow:0 18px 40px -18px rgba(28,23,69,.45);max-height:320px;overflow:auto;padding:6px;margin:0;list-style:none}
.combo-list li{padding:10px 12px;border-radius:10px;cursor:pointer;display:flex;justify-content:space-between;gap:12px;align-items:baseline}
.combo-list li .d{font-size:12px;color:var(--faint);white-space:nowrap}
.combo-list li[aria-selected=true],.combo-list li:hover{background:var(--primary-soft)}
.combo-list li.none{color:var(--muted);cursor:default;background:none}
.chosen{display:flex;align-items:center;gap:12px;border:1.5px solid var(--primary);background:var(--primary-soft);border-radius:14px;padding:10px 14px}
.avatar{width:36px;height:36px;border-radius:50%;color:#fff;display:grid;place-items:center;font-size:13px;font-weight:700;flex:none;
  background:linear-gradient(135deg,var(--c5),var(--c4))}
.avatar.sm{width:30px;height:30px;font-size:12px}
.chosen .who{flex:1;min-width:0}
.chosen .who b{display:block;font-size:15px}
.chosen .who span{font-size:13px;color:var(--muted)}

/* dropzone */
.drop{border:2px dashed #CFC8F2;border-radius:16px;padding:20px;text-align:center;color:var(--muted);font-size:14px;cursor:pointer;background:#FBFAFF;display:flex;align-items:center;justify-content:center;gap:10px}
.drop .ico{color:var(--primary);width:22px;height:22px}
.drop.over{border-color:var(--primary);background:var(--primary-soft);color:var(--ink)}
.drop b{color:var(--primary)}
.thumbs{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}
.thumbs:empty{display:none}
.thumb{position:relative;width:88px;height:88px;border-radius:12px;overflow:hidden;border:1px solid var(--line);background:#fff;display:grid;place-items:center;font-size:11px;color:var(--muted);text-align:center;padding:4px}
.thumb img{width:100%;height:100%;object-fit:cover;position:absolute;inset:0}
.thumb button{position:absolute;top:4px;right:4px;width:24px;height:24px;border-radius:50%;border:0;background:rgba(28,23,69,.8);color:#fff;cursor:pointer;font-size:15px;line-height:1}
.form-foot{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:6px;flex-wrap:wrap}

/* side cards */
.side-card{background:var(--card);border-radius:var(--r-l);box-shadow:var(--shadow);padding:22px;margin-bottom:16px}
.side-card h3{margin-bottom:12px}
.side-card.promo{background:var(--ink);color:#fff;position:relative;overflow:hidden}
.side-card.promo h3{color:#fff}
.side-card.promo p{color:#C8C3EE;font-size:14px;margin-bottom:16px}
.side-card.promo .dots{position:absolute;right:-18px;top:-18px;width:110px;height:110px;opacity:.9;
  background:radial-gradient(circle at 30% 30%,var(--c2) 0 14px,transparent 15px),radial-gradient(circle at 70% 55%,var(--c6) 0 10px,transparent 11px),radial-gradient(circle at 40% 78%,var(--c3) 0 8px,transparent 9px)}
.mini-t{list-style:none;margin:0;padding:0;display:grid;gap:4px}
.mini-t a{display:flex;align-items:center;gap:12px;padding:10px;border-radius:12px;text-decoration:none;color:var(--text)}
.mini-t a:hover{background:var(--bg)}
.mini-t .chip{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;flex:none}
.mini-t .chip .ico{width:18px;height:18px}
.mini-t .tt{flex:1;min-width:0}
.mini-t .tt b{display:block;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mini-t .tt span{font-size:12px;color:var(--faint)}
.help-list{list-style:none;padding:0;margin:0;display:grid;gap:12px;font-size:14px;color:var(--muted)}
.help-list li{display:flex;gap:10px}
.help-list .ico{color:var(--c3);width:18px;height:18px;margin-top:2px}

/* external verification */
.verify{border:1.5px solid var(--line);background:#FBFAFF;border-radius:16px;padding:20px;margin-bottom:20px}
.verify h3{margin-bottom:6px}
.verify p{font-size:14px;margin-bottom:14px}
.v-row{display:flex;gap:10px;margin-bottom:6px;flex-wrap:wrap}
.v-row input{max-width:190px;font-size:22px;letter-spacing:.35em;text-align:center}
.v-err{color:var(--danger);font-size:14px;margin:10px 0 0;font-weight:500}
.v-err:empty{display:none}

/* ---------- status pills / progress ---------- */
.pill{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 11px;border-radius:999px;font-size:12.5px;font-weight:650;white-space:nowrap}
.pill::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.st-new{color:var(--s-new);background:var(--s-new-bg)}
.st-open{color:var(--s-open);background:var(--s-open-bg)}
.st-waiting{color:var(--s-waiting);background:var(--s-waiting-bg)}
.st-resolved{color:var(--s-resolved);background:var(--s-resolved-bg)}
.st-closed{color:var(--s-closed);background:var(--s-closed-bg)}
.prio{font-size:13px;color:var(--muted);white-space:nowrap}
.prio-high{color:#D9661A;font-weight:650}
.prio-urgent{color:var(--danger);font-weight:750}

.progress{display:grid;grid-template-columns:repeat(3,1fr);gap:0;margin:22px 0 26px;position:relative}
.progress .st{display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center;position:relative;font-size:13px;font-weight:650;color:var(--faint)}
.progress .st::before{content:"";position:absolute;top:17px;left:-50%;right:50%;height:4px;background:var(--line);border-radius:4px;z-index:0}
.progress .st:first-child::before{display:none}
.progress .dot{width:38px;height:38px;border-radius:50%;background:#fff;border:3px solid var(--line);display:grid;place-items:center;position:relative;z-index:1;color:var(--faint)}
.progress .dot .ico{width:18px;height:18px;stroke-width:2.6}
.progress .st.is-done{color:var(--ink)}
.progress .st.is-done::before{background:var(--primary)}
.progress .st.is-done .dot{background:var(--primary);border-color:var(--primary);color:#fff}
.progress .st.is-now .dot{box-shadow:0 0 0 6px var(--primary-soft)}
.progress .st.is-wait .dot{background:var(--c5);border-color:var(--c5)}
.progress .st small{font-weight:500;color:var(--muted)}

/* ---------- my tickets ---------- */
.seg-tabs{display:inline-flex;background:#fff;border-radius:999px;padding:5px;box-shadow:var(--shadow);gap:4px;margin-bottom:22px}
.seg-tabs a{padding:8px 16px;border-radius:999px;text-decoration:none;color:var(--muted);font-weight:650;font-size:14px;display:flex;gap:8px;align-items:center}
.seg-tabs a.on{background:var(--ink);color:#fff}
.seg-tabs .n{font-size:12px;opacity:.8}
.tgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}
.tcard{background:#fff;border-radius:var(--r-l);box-shadow:var(--shadow);padding:20px;text-decoration:none;color:var(--text);display:flex;flex-direction:column;gap:14px;
  border:2px solid transparent;transition:transform .15s,border-color .15s;position:relative}
.tcard:hover{transform:translateY(-2px);border-color:var(--primary-soft)}
.tcard .top{display:flex;align-items:center;gap:12px}
.tcard .chip{width:42px;height:42px;border-radius:13px;display:grid;place-items:center;flex:none}
.tcard .chip .ico{width:22px;height:22px}
.tcard .no{font-size:13px;color:var(--faint);font-weight:650}
.tcard h3{font-size:17px;line-height:1.3}
.tcard .meta{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:13px;color:var(--faint);margin-top:auto}
.tcard .new-reply{position:absolute;top:16px;right:16px;font-size:12px;font-weight:700;color:#fff;background:var(--c6);padding:3px 10px;border-radius:999px}

/* ---------- conversation ---------- */
.thread{display:flex;flex-direction:column;gap:14px}
.msg{max-width:78%;align-self:flex-start;display:flex;gap:10px;align-items:flex-end}
.msg .bubble{background:#fff;border-radius:18px 18px 18px 6px;padding:12px 16px;box-shadow:var(--shadow);min-width:0}
.msg.mine{align-self:flex-end;flex-direction:row-reverse}
.msg.mine .bubble{background:var(--primary);color:#fff;border-radius:18px 18px 6px 18px}
.msg.mine .msg-h b,.msg.mine .msg-h .t{color:rgba(255,255,255,.8)}
.msg.mine .tag{background:rgba(255,255,255,.2)!important;color:#fff!important}
.msg-h{display:flex;align-items:baseline;gap:10px;margin-bottom:4px;flex-wrap:wrap}
.msg-h b{font-size:13px}
.msg-h .t{font-size:12px;color:var(--faint)}
.msg-h .tag{font-size:11px;padding:1px 8px;border-radius:999px;background:var(--bg);color:var(--muted);font-weight:600}
.msg-b{white-space:pre-wrap;word-wrap:break-word;font-size:15px}
.msg.internal .bubble{background:#FFF6DD;color:var(--ink);border:1.5px dashed #F1C55B;box-shadow:none}
.msg.internal .msg-h b{color:#9A6410}
.msg.system{align-self:center;max-width:100%;font-size:12.5px;color:var(--muted);background:#fff;border-radius:999px;padding:5px 14px;box-shadow:none;border:1px solid var(--line-2);gap:8px;align-items:center}
.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.att-img{display:block;width:160px;height:116px;border-radius:12px;overflow:hidden;cursor:zoom-in;background:var(--bg)}
.att-img img{width:100%;height:100%;object-fit:cover;display:block}
.att-file{display:inline-flex;align-items:center;gap:8px;padding:8px 12px;border-radius:10px;background:rgba(28,23,69,.06);font-size:13px;text-decoration:none;color:inherit}
.msg.mine .att-file{background:rgba(255,255,255,.18)}

.lightbox{position:fixed;inset:0;background:rgba(16,12,40,.88);display:none;align-items:center;justify-content:center;z-index:100;padding:30px}
.lightbox.on{display:flex}
.lightbox img{max-width:100%;max-height:100%;border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.5)}
.lightbox .x{position:absolute;top:16px;right:20px;color:#fff;background:none;border:0;font-size:34px;cursor:pointer}

/* user ticket page */
.tv{max-width:860px;margin:0 auto}
.tv-head{display:flex;gap:16px;align-items:flex-start;margin:6px 0 4px}
.tv-head .chip{width:52px;height:52px;border-radius:16px;display:grid;place-items:center;flex:none;color:#fff}
.tv-head .chip .ico{width:26px;height:26px}
.tv-head h1{font-size:28px}
.tv-head .meta{margin-top:8px;display:flex;gap:12px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:14px}
.reply{background:#fff;border-radius:var(--r-l);box-shadow:var(--shadow);padding:20px;margin-top:24px}
.reply textarea{min-height:96px}
.reply-foot{display:flex;gap:10px;justify-content:space-between;align-items:center;margin-top:12px;flex-wrap:wrap}
.reply-foot .l{display:flex;gap:10px;align-items:center;flex-wrap:wrap}

/* success */
.done{position:relative;background:var(--ink);color:#fff;border-radius:24px;padding:34px;margin-bottom:26px;display:flex;gap:28px;align-items:center;overflow:hidden;flex-wrap:wrap}
.done .no{font:800 64px/1 var(--font-d);letter-spacing:-.03em;background:linear-gradient(90deg,#fff,#D9D1FF);-webkit-background-clip:text;background-clip:text;color:transparent}
.done h2{color:#fff;margin-bottom:6px}
.done p{color:#C8C3EE}
.done a{color:#fff;font-weight:650}
.confetti{position:absolute;inset:0;pointer-events:none}
.confetti i{position:absolute;width:10px;height:14px;border-radius:3px;top:-20px;opacity:0}
@media (prefers-reduced-motion:no-preference){
  .done .no{animation:pop .6s cubic-bezier(.2,.9,.3,1.4) both .1s}
  .confetti i{animation:fall 1.8s ease-in forwards}
  @keyframes pop{from{transform:scale(.4) rotate(-8deg);opacity:0}to{transform:none;opacity:1}}
  @keyframes fall{0%{opacity:1;transform:translateY(0) rotate(0)}100%{opacity:0;transform:translateY(260px) rotate(540deg)}}
  .form-reveal{animation:rise .35s ease both}
  @keyframes rise{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
}

/* login */
.auth{min-height:calc(100vh - 64px);display:grid;place-items:center;padding:40px 20px}
.auth-card{width:100%;max-width:460px;background:#fff;border-radius:24px;box-shadow:var(--shadow);padding:34px;position:relative;overflow:hidden}
.auth-card::before{content:"";position:absolute;left:0;right:0;top:0;height:6px;background:linear-gradient(90deg,var(--c1),var(--c2),var(--c3),var(--c4),var(--c5),var(--c6))}
.auth-card h1{font-size:28px;margin-bottom:6px}
.auth-card .lead{color:var(--muted);margin-bottom:24px}
.code{display:flex;gap:8px;justify-content:space-between;margin-bottom:8px}
.code input{width:100%;height:58px;text-align:center;font:700 24px var(--font-d);padding:0;border-radius:14px}
.auth-foot{display:flex;justify-content:space-between;align-items:center;margin-top:18px;font-size:14px;color:var(--muted);gap:10px;flex-wrap:wrap}

/* ---------- ADMIN ---------- */
.page-h{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.tabs{display:flex;gap:6px;margin-bottom:16px;overflow-x:auto;padding-bottom:2px}
.tabs a{padding:8px 14px;text-decoration:none;color:var(--muted);font-size:14px;font-weight:600;border-radius:999px;white-space:nowrap;display:flex;gap:8px;align-items:center;background:#fff;border:1px solid var(--line)}
.tabs a:hover{color:var(--ink)}
.tabs a.on{color:#fff;background:var(--ink);border-color:var(--ink)}
.tabs .n{font-size:12px;background:var(--line-2);color:var(--muted);border-radius:999px;padding:0 8px;min-width:22px;text-align:center}
.tabs a.on .n{background:rgba(255,255,255,.2);color:#fff}
.tabs .n.hot{background:var(--s-new-bg);color:var(--s-new)}
.filters{display:flex;gap:10px;margin-bottom:16px;flex-wrap:wrap}
.filters input[type=search]{flex:1;min-width:220px}
.filters select{width:auto;min-width:160px}
.table{width:100%;border-collapse:separate;border-spacing:0;background:#fff;border-radius:var(--r);overflow:hidden;box-shadow:var(--shadow)}
.table th{font-size:12.5px;font-weight:650;color:var(--muted);text-align:left;padding:12px 16px;background:#FAF9FE;border-bottom:1px solid var(--line)}
.table td{padding:13px 16px;border-bottom:1px solid var(--line-2);vertical-align:middle;font-size:14px}
.table tr:last-child td{border-bottom:0}
.table tbody tr[data-href]{cursor:pointer}
.table tbody tr:hover td{background:#FAF9FE}
.table .num{font-weight:750;color:var(--ink);white-space:nowrap}
.table .subj{display:flex;gap:12px;align-items:center}
.table .subj .chip{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;flex:none}
.table .subj .chip .ico{width:18px;height:18px}
.table .subj a{color:var(--text);text-decoration:none;font-weight:650}
.table .subj .sub{font-size:12.5px;color:var(--faint);margin-top:2px}
.table tr.unread .subj a::after{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--c6);margin-left:8px;vertical-align:middle}
.table .who b{font-weight:650;display:block}
.table .who span{font-size:12.5px;color:var(--faint)}
.empty{background:#fff;border-radius:var(--r-l);padding:52px 20px;text-align:center;color:var(--muted);box-shadow:var(--shadow)}
.empty h3{margin-bottom:6px}
.detail{display:grid;grid-template-columns:1fr 330px;gap:24px;align-items:start}
.side{display:grid;gap:16px;position:sticky;top:84px}
.panel{background:#fff;border-radius:var(--r-l);padding:20px;box-shadow:var(--shadow)}
.panel h3{margin-bottom:14px}
.panel .field{margin-bottom:12px}
.kv{display:grid;grid-template-columns:96px 1fr;gap:8px 12px;font-size:14px}
.kv dt{color:var(--muted)} .kv dd{margin:0;word-break:break-word}
.reply-tabs{display:flex;gap:6px;margin-bottom:12px}
.reply-tabs button{border:0;background:var(--bg);padding:7px 14px;border-radius:999px;font:650 13px var(--font);color:var(--muted);cursor:pointer}
.reply-tabs button.on{background:var(--primary-soft);color:var(--primary)}
.reply.is-internal{background:#FFFBEF;outline:1.5px dashed #F1C55B}
.reply.is-internal .reply-tabs button.on{background:#FBE7B0;color:#7A4E08}
.mini{list-style:none;margin:0;padding:0;display:grid;gap:8px;font-size:13.5px}
.mini a{text-decoration:none;color:var(--text);display:flex;justify-content:space-between;gap:8px}
.mini a:hover b{color:var(--primary)}
.settings{display:grid;grid-template-columns:210px 1fr;gap:28px;align-items:start}
.snav{position:sticky;top:84px;display:grid;gap:2px}
.snav a{padding:9px 14px;border-radius:999px;text-decoration:none;color:var(--muted);font-size:14px;font-weight:600}
.snav a:hover{background:#fff;color:var(--ink)}
.sec{background:#fff;border-radius:var(--r-l);padding:24px 26px;margin-bottom:20px;scroll-margin-top:84px;box-shadow:var(--shadow)}
.sec h2{margin-bottom:4px}
.sec .lead{color:var(--muted);font-size:14px;margin-bottom:18px}
.sec-foot{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-top:6px}
.status-line{font-size:13px;padding:9px 14px;border-radius:12px;background:var(--bg);margin-bottom:16px}
.status-line.bad{background:var(--danger-bg);color:#A3192C}
.log{font-size:13px}
.log td{padding:8px 12px}
.badge-ok{color:var(--s-resolved);font-weight:700} .badge-bad{color:var(--danger);font-weight:700}
.toast{position:fixed;right:20px;bottom:20px;background:var(--ink);color:#fff;padding:14px 18px;border-radius:14px;font-size:14px;
  box-shadow:0 14px 30px -10px rgba(0,0,0,.4);display:none;gap:12px;align-items:center;z-index:50}
.toast.on{display:flex}
.toast a{color:#fff;font-weight:700}
/* admin login (reuses auth) */
.login{min-height:100vh;display:grid;place-items:center;padding:24px}

@media (max-width:1000px){
  .layout,.detail,.settings{grid-template-columns:1fr}
  .side,.snav{position:static}
  .snav{display:flex;flex-wrap:wrap}
  .tiles{grid-template-columns:repeat(4,1fr)}
  .table .hide-m{display:none}
}
@media (max-width:720px){
  .wrap{padding:20px 16px 56px}
  .bar-in{padding:0 14px;gap:10px;height:58px}
  .brand .bn{display:none}
  .nav a{padding:8px 10px}
  .nav a .lbl{display:none}
  .me b{display:none}
  h1,.hero h1{font-size:28px}
  .tiles{grid-template-columns:repeat(2,1fr);gap:10px}
  .tile{padding:14px;gap:10px;font-size:14px}
  .card{padding:20px}
  .row,.row3{grid-template-columns:1fr}
  .msg{max-width:92%}
  .table .hide-s{display:none}
  .done{padding:24px}
  .done .no{font-size:48px}
  .progress .st{font-size:12px}
}